Refund & Return Policy

At HiveSmart, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include photos of the issue, and we'll gladly provide a replacement or refund at no additional cost.

Refund Process

Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be issued to your original payment method within 5–10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect upon arrival.

Non-Returnable Items

The following items are not eligible for returns:

• Gift cards
• Clearance or final sale items
• Products damaged due to misuse, neglect, or improper handling

Order Cancellations

Orders may be canceled within 24 hours of purchase. Once an order has been processed or shipped, it can no longer be canceled.

Contact Us

For return requests or questions regarding your order, please contact our customer support team through our Contact Us page.

Thank you for choosing HiveSmart.